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"Did You See That?" The Effect of Social Sharing on Witnesses' Reactions to Observed Incivility

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dc.contributor.advisor Hausdorf, Peter Garant, Jessica 2016-08-31T20:16:27Z 2016-08-31T20:16:27Z 2016-07 2016-08-02 2016-08-31
dc.description.abstract Andersson and Pearson’s (1999) incivility model suggest that witnessing incivility can lead to negative responses. Although research has focused on the impact of observed incivility on witnesses’ emotions, attitudes, and behaviours, no studies have explored the impact of social sharing on incivility outcomes despite the fact that people talk about upsetting experiences (Rimé, 2009). Results from 83 female undergraduate students (assigned to a situational or personal experimental condition) demonstrated that listening to an observer reframing in terms of situational factors reduced the witnesses’ negative affect which lowered the amount of task allocated to the instigator (as an indicator of punishment). Reframing reduced witnesses’ negative affect, their negative attitudes toward the instigator and the negativity of the instigator’s work-related evaluation. However, reframing had no effect on the extent to which witnesses were willing to help the instigator. In sum, shared situational attributions could reduce the incidence of an incivility spiral. en_US
dc.description.sponsorship Social Sciences and Humanities Research Council en_US
dc.language.iso en en_US
dc.publisher University of Guelph en_US
dc.subject Incivility Spiral en_US
dc.subject Witnesses en_US
dc.subject Attribution Theory en_US
dc.subject Social Sharing en_US
dc.subject Empathy en_US
dc.title "Did You See That?" The Effect of Social Sharing on Witnesses' Reactions to Observed Incivility en_US
dc.type Thesis en_US Psychology en_US Master of Arts en_US Department of Psychology en_US
dc.rights.license All items in the Atrium are protected by copyright with all rights reserved unless otherwise indicated. University of Guelph en_US

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