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Assessing patient experiences to improve nutrition and physical activity services in primary care

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Title: Assessing patient experiences to improve nutrition and physical activity services in primary care
Author: Kaethler, Anneli
Department: Department of Family Relations and Applied Nutrition
Program: Family Relations and Applied Nutrition
Advisor: Brauer, Paula
Abstract: The overall aim of this research was to develop a self-report questionnaire to assess patient experiences of nutrition and physical activity services offered in interdisciplinary primary care settings. Thirty-eight providers individually rated and ranked Wong and Haggerty’s dimensions/sub-dimensions of patient experience of primary health care after group discussions. Items from existing patient questionnaires were modified and new items generated. The draft questionnaire was revised based on two rounds of cognitive interviewing with 11 patients and feedback from experts. Dimensions/sub-dimensions included in the questionnaire are: first contact-accessibility, trust, whole-person care, general communication, respectfulness, shared-decision making, economic accessibility, team functioning, services provided, and patient activation. The draft questionnaire consists of 23 questions that address the key interests of providers and patients. The questions demonstrate face validity based on expert review. The questionnaire length is feasible based on patient feedback and it is ready to be implemented and tested further in quality improvement initiatives.
URI: http://hdl.handle.net/10214/8441
Date: 2014-08
Rights: Attribution-NonCommercial-NoDerivs 2.5 Canada
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Attribution-NonCommercial-NoDerivs 2.5 Canada Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivs 2.5 Canada