Using an Enterprise-Level Issue Tracking System to Deliver Email Reference

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2013-07-04

Authors

Oldham, Randy

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The University of Guelph Library has been offering email reference service for more than 16 years. This service has evolved as new technologies emerged. Less than a year ago, we went through the process of switching to an enterprise-level issue tracking system, often used to track IT support requests, to help us deliver a more consistent and user-friendly email reference service. Come hear about the challenges and benefits we've experienced as we've moved this service into this new platform.

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TUG Conference 2013

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