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uWaterloo Library Website Usability Testing: Lessons Learned

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Title: uWaterloo Library Website Usability Testing: Lessons Learned
Author: Zientarska-Kayko, Agnes; Davies, Marian
Abstract: Library user needs and expectations are constantly changing. uWaterloo Library is planning to redesign its website to meet those needs. Conducting usability testing allows us to learn what our users find meaningful and relevant on our site. The User Needs and Assessment Group created a series of usability tests. These include a campus-wide survey, focus group discussions, individual interviews, and online task-based tests to explore navigation, content, design and functionality. During this session, we will walk you through the process of creating usability tests from start to finish. You will learn about the methodologies, protocols, and pre-testing we developed, along with the data collection and analysis. We will share with you our findings and the lessons we have learned.
Date: 2013-07-04
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