Main content

The effect of customer co-creation behaviours on well-being: The mediating role of positive emotions and social connectedness

Show full item record

Title: The effect of customer co-creation behaviours on well-being: The mediating role of positive emotions and social connectedness
Author: Li, Lin
Department: School of Hospitality, Food and Tourism Management
Program: Tourism and Hospitality
Advisor: Choi, Hwan-Suk
Abstract: This study proposed a conceptual and empirical model to extend customer co-creation behaviours’ benefits beyond the economic and managerial and investigate their psychological effects as well. In particular, a combination of hedonic and eudaimonic perspectives was used to obtain a complete picture of well-being. To understand the relations between customer co-creation behaviours and the two types of well-being further, multiple mediators were used: Positive emotions; empowerment, and social connectedness. The study used snowball sampling to collect data from China and online panels (Prolific) to collect data from North America. A total of 410 samples were analysed with Partial Least Squares Structural Equation Modelling. With the exception of the effect of personal interaction, co-creation behaviours had no significant direct effect on well-being, while positive emotions and social connectedness were found to mediate the relation between co-creation behaviours and well-being fully. The study suggests the important role that customers play in their own well-being and active co-creation activities between customers and service providers are encouraged.
URI: https://hdl.handle.net/10214/25776
Date: 2021-05
Rights: Attribution-NonCommercial-NoDerivatives 4.0 International


Files in this item

Files Size Format View
Li_Lin_202105_MSc.pdf 837.2Kb PDF View/Open

This item appears in the following Collection(s)

Show full item record

Attribution-NonCommercial-NoDerivatives 4.0 International Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivatives 4.0 International