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Supporting d/Deaf and Hard of Hearing Employees in Their Workplaces Through Technology, Design, and Community

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Title: Supporting d/Deaf and Hard of Hearing Employees in Their Workplaces Through Technology, Design, and Community
Author: Heyko, Dar'ya
Department: School of Computer Science
Program: Computer Science
Advisor: R. Flatla, David
Abstract: DHH (d/Deaf and hard of hearing) employees experience unique challenges in their workplaces, especially under hearing supervisors. Although interventions and solutions can help address these challenges, care must be taken to select the most appropriate solutions as some of them such as hearing loss simulations have placed DHH people at a disadvantage. To critically identify potential solutions, I conducted two surveys, an autoethnography, and a Persona Driven Inquiry with 19 DHH employees and six parents of DHH children (surveys), personal work experiences (autoethnography), and a young DHH persona (PDI). My findings showed that while there were some appropriate resources to address challenges DHH employees face, there are still many challenges. Informed by these findings, I propose and recommend five potential solutions with two (incorporating DHH people as co-designers and disability education in computer science) as the most beneficial to pursue in future work. In addition, I provide considerations for rethinking two controversial solutions (diversity hiring and disability simulations). By identifying these potential solutions, DHH employees can overcome future workplace challenges through technology, design, and community.
URI: https://hdl.handle.net/10214/25700
Date: 2021-05
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Related Publications: Dar’ya Heyko and David R. Flatla. Identifying the factors that influence DHH employee success under hearing supervisors The 2021 ACM Designing Interactive Systems (DIS), DIS2021, 29 pages, Virtual Conference, 2021. ACM. https://doi.org/10.1145/3461778.3462052


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