Title:
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Service Excellence UX Study - Final Report |
Author:
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McLaughlin, Juliene
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Abstract:
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In May 2016, the Library's User Experience Team interviewed faculty (12) and students (10) about their experiences in regards to Library services. Our research found: (1) establishing a personal connection with the Library is extremely important for faculty engagement; (2) new faculty often feel "lost" when it comes to interacting with the Library; (3) most users do not know who to contact at the Library; (4) most users are unaware of the Library's services and organizational structure; and (5) most users believe the Library has met their needs. |
URI:
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http://hdl.handle.net/10214/17501
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Date:
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2016-05-30 |
Rights:
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Attribution-NoDerivatives 4.0 International |
Terms of Use:
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All items in the Atrium are protected by copyright with all rights reserved unless otherwise indicated. |