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Dealing With Difficult People

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Title: Dealing With Difficult People
Author: EDRD3120 CSL Project
Abstract: This training program offers you the knowledge of dealing with difficult people. You will learn how to deal with all of the different types of difficult people such as, the know-it-alls, passives, dictators, “Yes” people, “No” people, gripers, socializers and the snipers. We will show you general guidelines to follow when dealing with all types of difficult people.
Date: 2008-04-04

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