Collaborative Technology Use UX Study - Final Report

Abstract

In spring 2017, the library's UX Team explored how faculty and staff use collaborative technology in their work including teaching, research, professional practice and administrative activities. We interviewed 14 staff and 7 faculty about the use of various technologies including video conferencing, project management tools, document sharing and storage, and instant messaging. Based on our findings we recommended to our colleagues at Computing & Communications Services to: (1) consider instituting an IM system that can be integrated with the campus directory; (2) consider investing in an institutional license for project management tools like Asana or Basecamp; (3) limit the use of paid communication software and encourage the use of free alternatives; and (4) provide access and support for Adobe Connect and Camtasia.