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Library Print Collections UX Study - Final Report

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Title: Library Print Collections UX Study - Final Report
Author: McLaughlin, Juliene
Abstract: In April 2017, the library's UX Team explored how library users engage with our print collection to help the Collections & Content Team make decisions about the re-location of the collection after renovations. We conducted interviews and customer journey mapping with 15 undergraduate participants. We also completed a document analysis of interviews conducted with 11​ ​faculty​ ​members​ in early 2016 for a previous UX study which explored their use of the library. Based on our findings we recommend: (1) adding subject specific language to the call number signs both in the stacks and in the stairwells; (2) making the ‘Where is it?’ function more specific; down to the individual shelving unit; (3) weeding older and rarely used books to both change the perception that library books are out of date and promote easier navigation of the collection; (4) improving visibility and clarity on the website about how borrowing from TUG and interlibrary loan work; and (5) implementing an online browsing feature.
Date: 2017-04-17
Rights: Attribution-NonCommercial-NoDerivatives 4.0 International

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