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Appointment Booking Card Sort with Users UX Study - Summary

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Title: Appointment Booking Card Sort with Users UX Study - Summary
Author: McLaughlin, Juliene
Abstract: In October 2018, the UX Team conducted facilitated card sorts with undergraduate and graduate students to help determine the labeling and groupings of the library's appointment-based services. Based on our findings we recommend: (1) creating clear and explicit definitions of our services. These definitions need to outline what the user should expect at an appointment; (2) being extra thoughtful about word choice. If we use “research” ensure we are clear about what this means; and (3) using terms that are relevant to undergrads when labeling appointments that are overwhelmingly used by them.
Date: 2018-10-21
Rights: Attribution-NonCommercial-NoDerivatives 4.0 International

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Attribution-NonCommercial-NoDerivatives 4.0 International Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivatives 4.0 International