Digital Wallet UX Study - Final Report

In November 2018 the UX Team explored user awareness and use of digital wallets and digital student card technology on campus. We conducted 35 guerrilla interviews and an environmental scan on digital student card use in libraries across North America. Based on our findings we recommend: (1) relaxing the current library policy that requires students to have a physical student card to borrow library materials; (2) revising the library website to explicitly state that students require their physical student cards to check out library materials; and (3) reaching out to other university departments to see if digital wallet technology is on their radar.