Library Group Study Rooms UX Study - Final Report

Abstract

In April 2017, the UX Team explored how students were experiencing the library's new online system for booking Group Study Rooms. Based on our findings we recommend: (1) eliminating the confirmation email; (2) changing the start time for room bookings from midnight to earlier in the evening or first thing in the morning; (3) allowing students to book more than 1 day in advance; (4) extending the 2-hr limit to allow one user to book 3 or 4 hours in a row; (5) exploring easier ways of cancelling room bookings rather than forcing students to locate the confirmation email; (6) soundproofing the rooms; and (7) for the long term, rezoning the quiet space in the Library to ensure it is not shared with staff offices and Group Study Rooms.