Exploring and Evaluating Veterinary Team Effectiveness in Companion Animal Practice




Moore, Irene C

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University of Guelph


The veterinary healthcare team concept was explored using an inductive approach involving four veterinarian (N=23) and four Registered Veterinary Technician focus groups (N=26). Themes revealed included Communication, Toxic Attitude and Environment, Leadership, Coordination, and Work Engagement. Each was subsequently explored in a study of team effectiveness and its associations with job satisfaction and burnout. A random sample of 274 participants from 48 companion-animal veterinary teams was recruited. Mixed linear regression found job satisfaction increased with increased individual engagement and tenure at the practice, and decreased with increased years in veterinary medicine, full-time employment status, or within a toxic clinic environment. Higher scores for exhaustion and cynicism were associated with the presence of a toxic environment, reduced individual engagement, and full-time employment status. A coordinated team environment contributed to decreased cynicism and increased professional efficacy scores. These results suggest team effectiveness significantly influences job satisfaction and burnout among veterinary healthcare teams.



veterinary teams, veterinary communication, team effectiveness, job satisfaction, burnout, leadership, coordinated team environment, toxic work environment