Library Fines and Borrowing Policies UX Study - Final Report

dc.contributor.authorMcLaughlin, Juliene
dc.date.accessioned2019-01-02T19:09:53Z
dc.date.available2019-01-02T19:09:53Z
dc.date.created2017-03-21
dc.date.issued2019-01-02
dc.degree.departmentLibrary
dc.description.abstractIn March 2017, the library's UX Team investigated users’ perceptions and behaviours associated with library borrowing and fine policies. We conducted semi-structured interviews with 8 users and then 7 guerrilla interviews with users who were using the self-checkout machines. Based on our findings we recommend: (1) exploring the possibility of eliminating fines; (2) communicating to users about what the library does with money collected from fines; (3) improving email communications about due and overdue books; (4) improving the timing of email notifications; and (5) exploring text message notifications.en_US
dc.identifier.urihttp://hdl.handle.net/10214/14700
dc.language.isoenen_US
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectuser experienceen_US
dc.subjectuxen_US
dc.subjectlibrary reporten_US
dc.subjectlibrary finesen_US
dc.titleLibrary Fines and Borrowing Policies UX Study - Final Reporten_US
dc.typeReporten_US

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