Examining employees' turnover intention based on organizational justice, pay satisfaction and job satisfaction in the hospitality and tourism industry

dc.contributor.advisorMurray, William
dc.contributor.advisorvan Duren, Erna
dc.contributor.authorYue, Tianyue
dc.date.accessioned2019-05-17T14:23:46Z
dc.date.available2019-05-17T14:23:46Z
dc.date.copyright2019-01-16
dc.date.created2019-05-15
dc.date.issued2019-05-17
dc.degree.departmentSchool of Hospitality, Food and Tourism Managementen_US
dc.degree.grantorUniversity of Guelphen_US
dc.degree.nameMaster of Scienceen_US
dc.degree.programmeTourism and Hospitalityen_US
dc.description.abstractThis study examines the relationship among organizational justice, pay satisfaction, job satisfaction and turnover intention in the Canadian hospitality and tourism industry. 199 valid surveys were collected through Qualtrics with an on-going project and researchers’ social media networks. Independent T Test, Exploratory factor analysis (EFA), Hierarchical regression analysis and Sobel Test were performed to analyze the data. The findings reveal that both distributive justice and procedural justice contribute to employees’ pay and job satisfaction. Informational justice only shown a positive effect on employees’ job satisfaction, but not on pay satisfaction. Pay satisfaction does not have a direct relationship with employees’ turnover intention. But job satisfaction has a negative impact on turnover intention. The study results provide a deep understanding of each dimension and its influence and provide managers with insights into perceived justice and employees’ needs.en_US
dc.identifier.urihttp://hdl.handle.net/10214/16150
dc.language.isoenen_US
dc.publisherUniversity of Guelphen_US
dc.rights.licenseAll items in the Atrium are protected by copyright with all rights reserved unless otherwise indicated.
dc.subjectorganizational justiceen_US
dc.subjectPay satisfactionen_US
dc.subjectJob satisfactionen_US
dc.subjectTurnover intentionen_US
dc.subjecthospitality and tourism industryen_US
dc.titleExamining employees' turnover intention based on organizational justice, pay satisfaction and job satisfaction in the hospitality and tourism industryen_US
dc.typeThesisen_US

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