Client Satisfaction and Outcome Comparisons of Online and Face-to-Face Counselling Methods

dc.contributor.affiliationSchool of Environmental Sciences
dc.contributor.authorMurphy, Lawrence
dc.contributor.authorParnass, Paul
dc.contributor.authorMitchell, Daniel L.
dc.contributor.authorHallett, Rebecca H.
dc.contributor.authorCayley, Paula
dc.contributor.authorSeagram, Samantha
dc.date.accessioned2011-03-13T23:13:03Z
dc.date.available2011-03-13T23:13:03Z
dc.date.issued2009
dc.degree.departmentSchool of Environmental Sciencesen
dc.description.abstractThis article compares Global Assessment of Function (GAF) and Client Satisfaction Survey scores for clients receiving either face-to-face or online counselling. Clients were assessed by phone and then assigned to one of the two modalities. Analyses of variance were conducted with a ¼ 0.05, to examine differences between counselling modalities. No significant differences were found for degree of change in GAF between assessment and closing between the two modalities. Some differences were found in Client Satisfaction Scores. Implications for screening and social work practice are discussed.en_US
dc.identifier.citationMurphy, L., Parnass, P., Mitchell, D. L., Hallett, R., Cayley, P., and Seagram, S. "Client Satisfaction and Outcome Comparisons of Online and Face-to-Face Counselling Methods." British Journal of Social Work 39.4 (2009): 627-640. https://doi.org/10.1093/bjsw/bcp041.
dc.identifier.urihttp://hdl.handle.net/10214/2497
dc.language.isoenen_US
dc.publisherOxford University Press on behalf of The British Association of Social Workersen_US
dc.rights.licenseAll items in the Atrium are protected by copyright with all rights reserved unless otherwise indicated.
dc.subjectSocial work and ITen_US
dc.subjectevidence-based practiceen_US
dc.subjectresearch and evaluationen_US
dc.subjectOnline counsellingen_US
dc.subjecte-mail therapyen_US
dc.titleClient Satisfaction and Outcome Comparisons of Online and Face-to-Face Counselling Methodsen_US
dc.typeArticleen

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