Client Satisfaction and Outcome Comparisons of Online and Face-to-Face Counselling Methods
Date
2009
Authors
Murphy, Lawrence
Parnass, Paul
Mitchell, Daniel L.
Hallett, Rebecca H.
Cayley, Paula
Seagram, Samantha
Journal Title
Journal ISSN
Volume Title
Publisher
Oxford University Press on behalf of The British Association of Social Workers
Abstract
This article compares Global Assessment of Function (GAF) and Client Satisfaction Survey scores for clients receiving either face-to-face or online counselling. Clients were assessed by phone and then assigned to one of the two modalities. Analyses of variance were conducted with a ¼ 0.05, to examine differences between counselling modalities. No significant differences were found for degree of change in GAF between assessment and closing between the two modalities. Some differences were found in Client Satisfaction Scores. Implications for screening and social work practice are discussed.
Description
Keywords
Social work and IT, evidence-based practice, research and evaluation, Online counselling, e-mail therapy
Citation
Murphy, L., Parnass, P., Mitchell, D. L., Hallett, R., Cayley, P., and Seagram, S. "Client Satisfaction and Outcome Comparisons of Online and Face-to-Face Counselling Methods." British Journal of Social Work 39.4 (2009): 627-640. https://doi.org/10.1093/bjsw/bcp041.