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Evaluation of the Affordable Bus Pass Program (2013)

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Title: Evaluation of the Affordable Bus Pass Program (2013)
Author: Taylor, Andrew; Ellard-Gray, Amy
Abstract: Initiated by the City of Guelph in 2012, the Affordable Bus Pass Program (ABPP) is a bus subsidy program designed to increase the affordability and accessibility of public transit for people living with low income. In 2013, the City commissioned Taylor Newberry Consulting to evaluate the ABPP pilot. The evaluation used qualitative data from focus groups and interviews. It was also informed by quantitative data from application forms submitted by citizens entering the ABPP. It researched the uptake of the pilot program, its impacts, strengths, challenges and opportunities, recommended areas for change and improvement, and goal attainment. As of July 2013, approximately 2,700 individuals had applied for the affordable bus pass as primary applicants, and 2,178 had been approved. Because applicants could include other family members in their application, it was estimated that the successful applications covered a total of 2,596 people. Research concluded that the pilot phase of Guelph’s Affordable Bus Pass Program has been very successful. It attracted more users than expected, and made transit more accessible for a diverse cross-section of the community. It continued to meet the needs of people with disabilities (who had been the primary user of the previous pass program), while growing to serve a number of other groups of people who live with low incomes. The summary of recommendations identified a number of ways in which the administration of the program could be streamlined to reduce administrative burdens.
Description: Poster was part of 'What We Know' display, held on March 1, 2017 at the Quebec Street Mall in Downtown Guelph. At 'What We Know,' the Community Engaged Scholarship Institute brought together 50 posters featuring diverse research on Guelph and Wellington from community organizations, municipal staff, faculty and students. Topics included feral cats, farmland loss, food waste, the wellbeing of children and more - all specific to Guelph and Wellington.
URI: http://hdl.handle.net/10214/10396
Date: 2017-03-01


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